Zappos, the online shoe and clothing retailer is popping up everywhere I go. In the last month, I’ve had a number of contacts with the company, none of them planned, and none of them through traditional marketing approaches.
Zappos is embracing social networking
I’m a fan of Twitter, the micro-blogging/social networking service, and so is Zappos. I kept stumbling upon tweets sent by members of the Zappos team, then someone shared this page with me:
That’s right, the company has created a special directory for any Zappos employee that wants to use Twitter.
Right now, 424 people are participating, including upper management and the CEO.
Zappos let’s their people play
The company has created Zappos TV, a YouTube channel where you can find “sketches, behind-the-scenes excitement and yes, even music videos.”
I discovered the channel when someone sent me the following video:
Sure, most of these videos are the stuff you’d expect to find on YouTube, but it’s clear they’ve created a fun environment.
>>View the Responsible Marketing Channel on YouTube
Zappos is advertising in unconventional places
If you’ve flown anywhere lately, you know what I’m talking about.
Zappos has purchased advertising space in the bottom of the bins you put your shoes in as you move through security at the airport:
It’s brilliant placement because, well, they sell shoes, they have little competition, and air travelers tend to have more expendable income than people that don’t travel by plane.
Zappos is generating word of mouth
Considering the above, it’s no surprise people are talking about Zappos.
Personally, I first learned of the company when my neighbor’s twelve-year-old niece was cruising down the street in her Heely’s and I asked her where she got them.
“I got ’em at Zappos, where else?” was her response.
‘Nuff said.
So, who else is doing a good job using creativity and/or social media to break through?
Comment below to share.
I have been asked a LOT lately about the benefits of using social networking for marketing either organizations or individuals. This pretty much nails it. Nice. Thanks!
Zappos is *very* viral. I first heard of them because Adam Audette, moderator of the LED Digest (a long-running Internet marketing discussion list) talked about them a few times, maybe a year and a half ago. then I started seeing them everywhere. I even profiled them as my Positive Power of Principled Profit spotlight business for June 2007: http://frugalmarketing.com/newsletters/2007/06/16/zapposcom-positive-power-of-principled-profit-spotlight-june-2007/
Apparently a really great company that “gets it” on many levels.
Zappos really understands how to stand out from the crowd. This is truly a company that has benefited from embracing what social media has to offer and they are generating a lot of talk from it. See my post about this at http://coreygil.wordpress.com/2008/05/17/no-more-gatekeepers-to-get-to-the-ceo/ and another post that links to this one at http://www.flipthemedia.com/.